Introduction
At Pipiri, we understand that receiving your orders promptly and safely is just as important as the quality of the products themselves. Our Shipping Policy is designed to provide complete transparency about how we handle shipping, estimated delivery times, shipping costs, packaging standards, and order tracking. We want every customer to feel confident that their items will arrive on time and in excellent condition, while also understanding the steps we take to ensure a secure and reliable shipping process. This policy is written in detail to address all questions you might have about shipping, so you can shop with peace of mind.
Order Processing Time
Once you place an order with Pipiri, our team carefully reviews and prepares it for shipment. Orders are typically processed within 1–3 business days after confirmation of payment. During peak seasons or promotional periods, processing times may extend slightly, and we will notify you promptly if there are any delays. Custom or personalized items may require additional processing time, which will be communicated at the time of purchase.
Shipping Methods and Carriers
Pipiri partners with reliable carriers to ensure that your orders are delivered safely and efficiently. We use multiple trusted shipping services depending on your location and the size of the package. Shipping options may include standard ground shipping, expedited shipping, and priority shipping for faster delivery. During checkout, customers can select the preferred shipping method, which will influence the estimated delivery time and cost.
Estimated Delivery Times
Estimated delivery times depend on the shipping method selected, the destination, and the processing time. For domestic shipments within the United States, standard shipping typically takes 3–7 business days after processing. Expedited shipping options can reduce this time to 1–3 business days. International shipping times vary widely depending on customs processing and the destination country. Customers will receive an estimated delivery date during checkout, but please note that these are approximate timelines and can be affected by unforeseen circumstances, including weather conditions, carrier delays, or customs inspections.
Shipping Costs
Shipping costs are calculated based on the total weight of the order, the delivery address, and the chosen shipping method. During checkout, customers will see the shipping fee before completing the purchase. Occasionally, Pipiri may offer free shipping promotions or discounts, which will be clearly communicated on the website or via email. Please note that promotional offers may have specific terms and conditions, such as minimum order value or eligible products.
Order Tracking
After your order is shipped, Pipiri will provide a tracking number and a link to monitor your package. Tracking updates are usually available within 24 hours of shipment. Customers can use this information to estimate delivery, check the current status of their package, and receive notifications about delays or delivery attempts. While we make every effort to provide accurate tracking information, final delivery timing is ultimately dependent on the carrier.
Packaging and Safety
We take special care to ensure that your items are securely packaged for transit. Products are wrapped and protected according to their size, fragility, and material, ensuring they arrive in pristine condition. Pipiri is not responsible for damages resulting from mishandling by the carrier; however, if your package arrives damaged, you must contact our support team immediately. We will work with you to assess the situation and arrange a replacement or refund according to our Return & Refund Policy.
International Shipping
Pipiri ships to select international destinations. International shipments may be subject to customs fees, duties, or import taxes levied by the destination country. Customers are responsible for any such charges unless otherwise stated. International shipping times vary by country and customs processing and may take 7–21 business days or longer. We recommend checking local regulations regarding duties and import rules before placing an international order.
Shipping Delays
While we strive for timely delivery, unforeseen circumstances such as extreme weather, carrier delays, or global disruptions may affect shipping times. Pipiri will notify customers as soon as possible in the event of significant delays. Customers are encouraged to track their orders using the provided tracking number and contact our support team for any shipping concerns or clarifications.
Lost or Undelivered Packages
Pipiri is committed to resolving issues with lost or undelivered packages. Customers must report missing shipments within 14 days of the estimated delivery date. Claims must include the order number and tracking details. Pipiri will work with the carrier to locate the package and, if necessary, arrange a replacement or refund based on our policies. Packages confirmed delivered by the carrier but missing from the delivery location will require investigation with local authorities or carriers to determine the responsibility.
Customer Support
Our support team is available to assist with all shipping-related questions. Whether you need help choosing the best shipping method, tracking your order, or resolving delivery issues, we provide transparent and friendly guidance. We aim to make the shipping experience smooth, predictable, and reassuring so that every Pipiri customer feels supported from the moment of purchase until the package arrives at your door.
Business Details
Business Name: Pipiri
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (507) 364-7829
Business Email: support@pipiri.store
Business Address: 111 7th St E, Canby, MN 56220, United States