Introduction
At Pipiri, we understand that sometimes a product may not meet your expectations or requirements. Our Return Policy is designed to make this process as simple, transparent, and customer-friendly as possible. We aim to provide clarity on what items are eligible for return, the conditions they must meet, the steps for returning them, and how you can expect your request to be handled. This policy ensures that customers feel confident when shopping, knowing that Pipiri prioritizes fairness, quality, and support throughout the return process.
Eligibility for Returns
Products purchased from Pipiri are eligible for return if they meet specific criteria. Items must be in their original condition, unworn, unwashed, and undamaged. All original tags, labels, and packaging should remain intact. Returns are accepted for items that were delivered incorrectly, are defective, or do not match the product description. Items that have been altered, damaged by the customer, or improperly handled will not qualify for a return. Each return request is evaluated carefully to maintain consistency and fairness for all customers.
Return Window
Returns must be initiated within a designated period from the date of delivery, as indicated on your order confirmation. Requests made outside of this window may not be eligible for return, as we cannot verify the condition or suitability of the product after the allowed timeframe. If you receive a product that is defective, damaged, or incorrect, it is crucial to contact us as soon as possible to ensure timely handling and resolution.
Initiating a Return
To start a return, contact our customer support team with your order number and a detailed explanation of the reason for return. If applicable, include photographs of damaged, defective, or incorrect items. Our team will review your request and provide instructions for the return process, including the return address and any necessary forms or labels. Returns without prior authorization cannot be accepted, as they cannot be processed correctly or efficiently.
Condition of Returned Items
All returned items are inspected upon receipt. They must be in the same condition as when delivered and meet the eligibility criteria described above. Items showing signs of wear, damage, missing components, or altered packaging may result in the return being denied. Approved returns are processed quickly, and the customer is notified of the status. If a return is denied, the item can be shipped back to the customer upon request.
Non-Returnable Items
Certain products are not eligible for return due to hygiene, safety, or customization reasons. Non-returnable items include but are not limited to intimate apparel, personal care products, made-to-order or customized items, and clearance or final-sale products. If these items arrive damaged or defective, Pipiri will work with you to resolve the issue according to the terms outlined in this policy.
Return Shipping
Return shipping costs depend on the reason for the return. For items that are defective, damaged, or shipped incorrectly, Pipiri may cover the return shipping costs or provide a prepaid return label. For returns due to personal preference, the customer may be responsible for shipping costs. We strongly recommend using a trackable shipping service to ensure safe and verified delivery to our return address.
Refunds and Processing
Once a returned item is received and inspected, refunds are issued according to our Refund Policy. Approved returns result in a refund to the original payment method used during purchase. Refund processing times may vary depending on your financial institution. Pipiri initiates refunds promptly after inspection to ensure minimal delay, maintaining transparency and fairness throughout the process.
Exchanges
Pipiri does not offer direct exchanges at this time. If you wish to receive a different size, color, or product, you must complete a return and place a new order. This approach allows us to maintain inventory accuracy while ensuring you receive the exact product you want.
Damaged or Incorrect Items
If you receive a product that is defective, damaged, or incorrect, contact our support team immediately. Provide detailed photographs and your order information to expedite resolution. Pipiri will work to ensure you receive a replacement or refund promptly, prioritizing customer satisfaction in every case.
Lost or Undelivered Returns
To avoid issues with lost returns, always use a trackable shipping method and retain proof of shipment. Pipiri is not responsible for items that are lost or undelivered during return transit. Tracking information is required to confirm delivery to our return facility before processing refunds or replacements.
Customer Support
Pipiri’s customer support team is committed to providing clear guidance and assistance throughout the return process. Whether you have questions about eligibility, shipping, or refunds, we strive to ensure your experience is smooth, transparent, and fair. Our goal is to make every return process as stress-free and reassuring as possible.
Business Details
Business Name: Pipiri
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (507) 364-7829
Business Email: support@pipiri.store
Business Address: 111 7th St E, Canby, MN 56220, United States