Introduction
At Pipiri, we want every customer to feel comfortable, confident, and cared for throughout their entire shopping experience. Our Return & Refund Policy is designed to give you full clarity on how returns are handled, when refunds are issued, and what steps you can take if something does not meet your expectations. We understand that sometimes a product may not be the right fit, may arrive damaged, or may simply not match what you envisioned. This policy explains everything in a transparent, detailed, and customer-friendly manner so you always know exactly what to expect. Our goal is to ensure that every customer feels respected and supported, regardless of the situation.
Eligibility for Returns
To maintain fairness and consistency, Pipiri accepts returns only for items that meet our eligibility criteria. These criteria ensure that products are returned in a condition that allows us to process them responsibly. To qualify for a return, the item must be unused, unwashed, undamaged, and returned in the same condition it was delivered. All tags, labels, and packaging materials should remain intact. Items that show signs of wear, alterations, or misuse cannot be accepted for return, as they can no longer be resold or safely processed.
Return Window
Customers may request a return within the return window specified on our website. This return period begins from the date the order is marked as delivered. Requests made after this period cannot be accepted, as we cannot verify the condition or handling of the item beyond the designated timeframe. If you believe that a product arrived damaged or incorrect, we encourage you to contact us immediately, even if it is outside normal return hours, so that we can document the issue and offer prompt assistance.
Return Procedure
To initiate a return, customers must contact our support team with their order number, a clear explanation of the reason for return, and photos if the item is damaged, incorrect, or defective. Our team will review the request and provide clear instructions for the next steps, including how and where to send the item. Returns must be shipped using a trackable method to ensure proper documentation. Pipiri does not accept returns sent without prior approval, as these cannot be processed correctly or safely.
Condition of Returned Items
When we receive your returned item, our inspection team reviews its condition thoroughly to confirm that it matches the eligibility standards. Items must be free from wear, stains, odors, or damage unrelated to manufacturing issues. If the return is approved, we will proceed with the refund process. If the item does not meet the required condition, the return may be declined. In such cases, the product can be shipped back to the customer upon request.
Non-Returnable Items
Certain items cannot be returned due to hygiene reasons, customization, or safety standards. These may include intimate items, personal care items, custom-made products, final sale items, or items marked as non-returnable during checkout. Because these products cannot be safely restocked, they remain ineligible for return under all circumstances unless they arrive damaged or defective.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, Pipiri will prioritize your case to ensure a fast and smooth resolution. Customers should contact us immediately with photos that clearly show the issue, along with their order number. Once verified, we may offer a replacement, a store credit, or a full refund depending on the situation and product availability. Our team handles these cases with special care to ensure customers never bear the inconvenience of shipping mistakes or quality issues.
Refund Process
Once your return is approved and the item has been inspected, Pipiri will issue a refund to the original payment method used during checkout. Refund processing time may vary depending on your bank or financial institution. While Pipiri initiates the refund promptly, your bank may require additional days to complete the transaction. We do not offer refunds via alternative payment methods for security and compliance reasons.
Partial Refunds
In special cases, a partial refund may apply if an item is returned in a condition that indicates minimal wear or missing components, yet still acceptable for partial compensation. Partial refunds are determined fairly based on the degree of wear or damage and the impact on the product’s resale value. These cases are evaluated individually to ensure that customers are treated with fairness and transparency.
Exchanges
Pipiri does not offer direct exchanges at this time. If you would like a different color, size, or item, you may return the original product following the normal return process and then place a new order. This ensures that customers receive the updated item without unnecessary delays and allows us to maintain accurate inventory management.
Return Shipping Costs
Return shipping costs may vary depending on the reason for the return. If the product is faulty, incorrect, or damaged upon arrival, Pipiri may cover or reimburse the shipping cost depending on the case. If the return is initiated due to personal preference, customers may be responsible for the return shipping charges. Our support team provides full clarity on return shipping responsibilities during the return process.
Lost or Undelivered Returns
Pipiri strongly recommends using a trackable shipping service for returns. If a return package is lost or fails to reach us, we cannot process the refund. Proof of shipping alone is not sufficient—tracking must confirm delivery to our designated return address. This measure protects both the customer and Pipiri from incomplete or unverified return shipments.
Order Cancellations
Order cancellations can only be processed if the order has not yet been shipped or begun processing. Once an order has entered the shipping phase, it can no longer be canceled. In such cases, customers may proceed with a standard return after the item is delivered. If you need to cancel an order, we recommend contacting us immediately for the best chance of stopping shipment in time.
Customer Support for Returns
Our support team is dedicated to helping you through every step of the return process. Whether you need clarification, assistance completing a return, or guidance on damaged items, we are always prepared to offer clear and compassionate support. We aim to make the return and refund experience as smooth and stress-free as possible because your satisfaction is essential to us at every stage.
Business Details
Business Name: Pipiri
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (507) 364-7829
Business Email: support@pipiri.store
Business Address: 111 7th St E, Canby, MN 56220, United States